Contact Us
Forgot Password


    1. Only players that have been registered for over 30 days can opt into promotions and/or receive bonuses.
    2. Players must verify their account within those 30 days to be able to opt into promotions and/or receive bonuses.
    3. If a player has requested an increase in their limits, that player will not be able to opt into promotions and/or receive bonuses in 30 days since these new economic limits have come into force.
    4. If a player has a pending withdrawal, that player will not be able to opt into promotions and/or receive bonuses.
    5. Skrill, Neteller, Paysafecard and PayPal are excluded for the first deposit.
    6. Players can only have one Bonus active, at any one time.
    7. The minimum deposit to receive any Bonus is €10 or the currency equivalent of 10 USD, unless otherwise stated.
    8. Bonuses will be subject to a wagering requirement of 40 times, unless otherwise stated.
    9. Where a player requests a withdrawal, prior to the necessary wagering requirement being met, they will forfeit any Bonus that is attributable to their account.
    10. Bonuses are valid for a maximum of 14 days from the date of being credited, unless otherwise stated. Should wagering requirements not be met during this time period, the player will automatically forfeit the Bonus Money and/or any related winnings.
    11. The maximum individual stake that can be wagered whilst having an active bonus is:
      • Slots and Video Slots – €5 per bet.
      • Any other game – €30 per bet.
      • The maximum stake allowed includes playing/purchasing any additional in game features including the gamble option.
      • Failure to follow this may result in forfeiting any winnings at our absolute discretion.
    12. All Baccarat games are excluded from wagering. Wagering on all casino games at Genesis Casino will count towards the qualifying wagering requirement criteria. However, certain games will have a lower weighting than others. Genesis Casino games contribute to Casino Bonuses in the following way:
        • All Slots – 100%*
        • All Roulette games – 10%
        • All Blackjack games – 2%
    13. You will be unable to play using Bonus funds on the following games:
      All Jackpot games, live games, all Baccarat games and Video Poker games.
      Slots: Beautiful bones, Castle Builder, Castle Builder II, Cool Buck, Dragons Myth, Forsaken Kingdom, Peek-a-Boo, Scrooge, Stardust, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Blood suckers, Dead or Alive, Devil’s Delight™, Eggomatic, Jack Hammer 2, Kings of Chicago, Mega Joker, Robin Hood: Shifting Riches, The Wish Master, Tomb Raider, Zombies, Eye of The Kraken, Tower Quest, Pearls of India, Tomb Raider 2, Big Bang, Jackpot 6000, Super nudge 6000, Vampire: The Masquerade – Las Vegas, Dead or Alive 2™, Zombie Hoard, Secrets of Christmas, Immortal Romance, Joker Pro, Wild Swarm, Wilderland, Age of Conquest, Arcade Bomb, Dynamite Riches, Kingmaker, Le Kaffee Bar, Lil Devil, Pyro Pixie, Well of Wishes, White Rabbit, Wild Swarm, Jammin Jars, Guns N’ Roses, Jungle Spirit: Call of the Wild, Razor Shark, Mystery Joker 6000, Jimi Hendrix Online Slot, Secrets of Atlantis, Bikini Party, Steam Tower, 5 Families, 9 Lions, Bronco Spirit™, Caribbean Anne, Desert Gem, Dragon Kingdom – Eyes of Fire™, Emerald King, Golden Beauty™, Golden Stallion, Hong Bao, Marching Legions, Power of Gods: the pantheon, Reel Hero™ Touch, Serengeti Kings, Sky Hunters, Sonic Reels , Sonic reels Touch, Telly Reels™, Blazing Bull 2, Lucky Fridays, Rome: The Golden Age, Hyper Strike, Wolf Call, 10 001 Nights.
    14. No minimal risk wagering will contribute towards any part of a promotion, including bonus wagering requirements or the accumulation of any points. Should Genesis Casino discover a player conducting the behaviours detailed below, they understand that they will have any bonuses and/or winnings declared void. An administration fee of 10% may also apply at the discretion of Genesis Casino.
      • a. Moving from a low weighted game (25% or less) to a high weighted game (100%) after the balance is 50% or higher compared to the balance when commencing playing with low weighted games.
      • b. Delaying any game round inside any type of game, including free spin features and bonus features, to a later time when there are no more wagering requirements and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.
      • c. Low risk Roulette bets – any outside bet spread combination on Roulette games covering 25 or more (67%) of the 37 unique number spots on the table.
    15. Only wagers made with Bonus Money will contribute towards the wagering requirement. Wagers made with Real Money will not count towards the wagering requirement.
    16. Should the situation arise whereby a player does not receive a Bonus when they have qualified, they must contact Genesis Casino, prior to playing with their funds via the Live Chat function or by clicking here. Failure to do so may result in the Bonus being forfeited by the player.
    17. Players can only have a single account with Genesis Casino, and as result all player offers are limited to one per person. To be transparent, this means one offer per NIF, NIE, household address, IP, email address, telephone number, payment method (e.g. debit or credit card, NETeller etc). Accounts on shared computers are also limited to a single account, for example a public library or workplace. Genesis Casino reserves the right to withdraw the availability of any offer and/or all offers to any player or group of players at any time, and at our sole and absolute discretion.
    18. Players will receive e-mails and/or SMS regarding special bonuses, if they are eligible. To receive special bonuses and offers, players should make sure that they have their account set to receive communications from Genesis Casino. This can be done by accessing the profile section of their account, once logged in. Only the recipient of Genesis Casino communications with special offers are eligible.
    19. All Genesis Casino offers are intended for recreational players and therefore may, in its sole discretion, limit the eligibility of players to participate in all, or part of any promotion as a result.
    20. Where any term/s of the offer or promotion is breached or there is any evidence of a series of bets placed by a player or group of players, which due to any promotional offer results in guaranteed profits irrespective of the outcome, whether individually or as part of a group, Genesis Casino reserves the right to reclaim the bonus element of such offers and in their absolute discretion. In addition, Genesis Casino reserves the right to levy an administration charge on the player up to the value of the deposit bonus or any additional payment to cover administrative costs. We further reserve the right to ask any player to provide sufficient documentation for us to be satisfied in our absolute discretion as to the player’s identity prior to us crediting any Bonus or offer to their account.
    21. If a player is a resident in a country in which gambling is illegal and they participate in promotional or special offers which they would otherwise not be eligible to participate in, Genesis Casino shall retain the right to void all winnings and/or deposits made.
    22. Players from the following countries are not permitted to receive any deposit bonus, or participate in any special offers or promotions unless otherwise stated: Lithuania, Belarus, Latvia, Czech Republic, China, Bulgaria, Poland, Bosnia-Herzegovina, Croatia, Greece, Republic of Moldova, Malaysia, Georgia, Philippines, Kazakhstan, Australia, Slovenia, Vietnam, Thailand, Indonesia, Nigeria, Bangladesh, Mongolia, Belgium and Ukraine.
    23. Genesis Casino reserves the right to revoke and/or cancel any bonuses or promotional prizes that we judge may have been obtained by misuse of the system.
    24. Prior to any withdrawals being processed, Genesis Casino will review the player’s activity. If irregular playing patterns or game play is identified, Genesis Casino reserves the right to withhold requested withdrawals, winnings and/or block the player from accessing any products and/or services with Genesis Casino. The player will only receive the deposited funds held in the account according to the balance value minus an administrative fee of 10%.
    25. Deliberately circumventing Genesis Casino bonus and/or main terms and conditions will be deemed a breach and you risk being banned plus winnings confiscated.
    26. The receiver of any Bonus and the winnings generated from it shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the Bonus and the winnings generated from it.
    27. The General Terms and Conditions of the Genesis Casino website apply.

Please rotate your device